Cloud Management and AIOps


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AIOps Integrations

Enforce Topology APIs to use AIOps instance certificates

Currently when using CA issued certs, the APIs and underlying components when they spin up new pods, the URL keeps changing. The self signed certs used inside aiops and pods are not allowed by customers security posture. It is not possible to requ...
6 months ago in AIOps Integrations Future consideration

Enable the customization of fields for alerts coming from Instana in Watson AIOps, so that custom payloads and additional data can be fully utilized in direct integrations.

Currently, when integrating alerts from Instana into Watson AIOps, there is a critical limitation: only a set of predefined fields are transferred, and important custom information contained in Instana's custom payloads is not mapped or visible in...
8 months ago in AIOps Integrations Future consideration

Allow Probes to add dynamic custom fields to alerts in Watson AIOps that are visible in the details section.

n Netcool OMNIbus, it was possible to manually create new fields in the database (alerts.status) via insert operations, and then populate them through Probe rules. This allowed operators to enrich events with custom business-relevant data directly...
8 months ago in AIOps Integrations Future consideration

Permit & Document method to allow customer hardening of AIOps Egress communications

Customers have specific requirements for the configuration of egress from the product - route restrictions, method restrictions, specific per-site timeouts etc. These are instantiated as additions or modifications to the external-facing nginx cont...
about 1 year ago in AIOps Integrations Future consideration

Enable Proxy input for PagerDuty & CP4AIOps integration

A PagerDuty integration provides event data that is analyzed and processed into alerts. TELUS team has raised Case number - TS018476897 for this problem and raising this RFE as well to enable Proxy input by dev team. "We intend to integrated betwe...
about 1 year ago in AIOps Integrations Future consideration

Generic Webhook integration for ticketing

The existing integrations for external incident management systems are a bit thin. Essentially only ServiceNow is available. To make AIOps minimally useful in an environment where operators are using a corporate Incident management system, not AIO...
over 1 year ago in AIOps Integrations Future consideration

Bi-Directional Sync between incident's work_notes/journal across ServiceNow and AIOps

It would be better if we can sync the Work notes between ServiceNow and AIOps incident Notes/Activity. This would streamline incident management and improve the flow of information between both platforms.
over 1 year ago in AIOps Integrations Future consideration

Extend AIOPS Vmware VCenter Observer to support merging of VM resources with VM resources coming from Instana Observer

Currently VMware vCenter Observer build the VM resource in AIOPS/Toplogy Manager where its name property is set to a value that we can not use to merge the same VM resource observed and populated in Topology manager by Instana Observer. Hence we n...
over 1 year ago in AIOps Integrations Future consideration

Support for one objectserver to serve as data source for multiple AIOPS via Connectors

If we have one netcool objectserver which is injecting alarms in one AIOPS, currently is can not send to another instance which could be helpful in maintaining Active-Active setup.
over 1 year ago in AIOps Integrations Future consideration

Support multiple instances of the same OOTB connector (such as SNOW) for ticketing

Implementing support for multiple instances of the same OOTB connector (like ServiceNow) for ticketing in CP4AIOPS would be useful for several reasons: Multi-tenancy: Allows different teams or business units to use separate ServiceNow instances wi...
over 1 year ago in AIOps Integrations Future consideration

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