Cloud Management and AIOps

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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

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  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):

  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - incl Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio

  • Control Desk

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - incl Workload Scheduler

  • Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM

If you encounter any issues accessing the Ideas portals, please send email describing the issue to ideasibm@us.ibm.com for resolution.

For more information about IBM's Ideas program visit ibm.com/ideas.

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Control Desk

Showing 58 of 1085

Ability to modify Change Status Dialog on List View

Ability to modify Change Status Dialog on List View, including Solution Details fields to allow for Bulk close of tickets with Solution Details being populated.
almost 3 years ago in Control Desk 3 Future consideration

Live Chat - Add timestamp next to chat message

There is missing timestamp in chat window next to chat text entry.All communicators like Sametime have such timestamp which tells when message was sent.We consider it as crucial and must have for business chat usage.
almost 3 years ago in Control Desk 3 Future consideration

Self Service Portal Virtual Assistant to Search through Service Offerings, not just solutions.

Self Service Portal Virtual Assistant to Search through Service Offerings, not just solutions.
about 3 years ago in Control Desk 2 Future consideration

Self Service Portal - Populate Summary (Description) of ticket with Attributes from Offering.

Ability to update an Offering with Specifications/Attributes to display in the Summary/Description.
over 3 years ago in Control Desk 2 Future consideration

Required fields to be shown on a list/table on screen.

Required fields to be shown on a list/table on screen. Once each field is clicked o, takes you to the required field to fill out, once filled out, disappears from the table/list.
over 3 years ago in Control Desk 4 Future consideration

Integration of ICD with Jira - Bendigo

Ability to integrate ICD with Jira as with new Agile ways of working staff work across multiple applications. This is also becoming a standard integration capability with some of the major ITSM tool sets.IBM Care SR: CSPWBIROS
over 3 years ago in Control Desk 1 Planned for future release

Função "digitando" para o chat Control Desk

No chat do control desk , mostrar "digitando" quando o usuário ou atendente estiverem digitando nova mensagem.Hoje não existe essa funcionalidade, de acordo com o PMR aberto
over 3 years ago in Control Desk 2 Future consideration

Set default Impact field for Issues raised from Self Service Portal

For tickets raised form the Self Service Portal, having them all set to a default impact value before being assessed by SDA's/other groups would be easier for our teams to report from and review. As this is not currently inside the product, we wil...
almost 4 years ago in Control Desk 3 Future consideration

Multiple UI changes to scaling capabilities / behaviour of fields on UI

- ICD doesn't scale or text wrap when reduced in size/window does not take up full screen.- should be able to increase font size- can't tab through all fields on screen e.g. radio buttons or date selection windows- drop down for calendar in Change...
about 4 years ago in Control Desk 2 Future consideration

IBM Control Desk Self Service Portal - Modify Service Desk Agent UI fields

Ability for ICD admins to configure fields for Self Service Portal Service Desk Agent UI.
about 4 years ago in Control Desk 2 Future consideration