Cloud Management and AIOps

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):

  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - incl Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio

  • Control Desk

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - incl Workload Scheduler

  • Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM

If you encounter any issues accessing the Ideas portals, please send email describing the issue to for resolution.

For more information about IBM's Ideas program visit



Control Desk

Showing 58 of 1084

Lists in dialog boxes - ability to select all items returned from a filtered list

When in a dialog box having a table, you can only simultaneously select visible rows. Would like ability to select all in the result set.
over 7 years ago in Control Desk 3 Not under consideration

Filter/Search by Collection in Configuration Items and Assets

User obtains a result set in Configuration Items or in Assets based on a Collection
almost 8 years ago in Control Desk 4 Not under consideration

Solutions History

While closing a ticket the helpdesk engineer enters an adhoc solution. When user reopens the ticket and it moves through the normal process flow, the solution provided earlier is rewritten. If this is not an approved solution this is not saved any...
11 months ago in Control Desk 4 Future consideration

ICD 7.6.1 - request for Cognos 11.1.0 Support

ICD 7.6.1 - request for Cognos 11.1.0 Support
about 1 year ago in Control Desk 2 Not under consideration

Ability to pull back related CI's from Topology view to service tickets CI details:

Ability to pull back related CI's to service tickets CI details: For any CIs not of type ‘BUSINESS.APPLICATION' that is entered into the CI Table of a service ticket, interrogate it's CI Topology and add any related CIs of type ‘BUSINESS.APPLICATI...
almost 3 years ago in Control Desk 1 Future consideration

Ability to modify Change Status Dialog on List View

Ability to modify Change Status Dialog on List View, including Solution Details fields to allow for Bulk close of tickets with Solution Details being populated.
almost 3 years ago in Control Desk 3 Future consideration

Multiple UI changes to scaling capabilities / behaviour of fields on UI

- ICD doesn't scale or text wrap when reduced in size/window does not take up full screen.- should be able to increase font size- can't tab through all fields on screen e.g. radio buttons or date selection windows- drop down for calendar in Change...
about 4 years ago in Control Desk 2 Future consideration

Need Global Search feature for Change application and must be able to search with Detail field also

We need the Global Search feature for Change application , similar to Incident, Problem and SR.Also, we would need to have the Search feature available using the data/string/text, populated in the Detail section/field for the above mentioned appli...
almost 5 years ago in Control Desk 1 Future consideration

Analyse and Highlight Duplicate Tickets

There are circumstances where say an email server is down, there are multiple tickets being raised for the same issue. We have functionality to mark them as Global Tickets. However identifying which of these tickets is duplicate depends entirely o...
almost 5 years ago in Control Desk 2 Future consideration

Allow SLA HOLD to calculate Accumulated Hold Time across Calendar types

SLAHOLD only calculates the hold time based on the calendar the record is using when the ticket is removed from hold. The fields used for this calculation appear to be Accumulated Hold time (AHT) + Target Finish to get Target Finish adjusted for ...
over 5 years ago in Control Desk 1 Future consideration