Cloud Management and AIOps

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Please use the following category to raise ideas for these offerings for all environments (traditional on-premises, containers, cloud):

  • Cloud Pak for Multicloud Management

  • Cloud Pak for Network Automation - incl Orchestration and Performance Management

  • Cloud Pak for Watson AIOps - incl Netcool Operations Management portfolio

  • Control Desk

  • Edge Application Manager

  • IBM Observability with Instana

  • ITM-APM Products - incl IBM Tivoli Monitoring v6 and Application Performance Monitoring v8

  • Workload Automation - incl Workload Scheduler

  • Tivoli System Automation - inc Tivoli System Automation Application Manager (SA AM), Tivoli System Automation for Multiplatforms (SA MP)

  • Tivoli Application Dependency Discovery Manager - TADDM

If you encounter any issues accessing the Ideas portals, please send email describing the issue to ideasibm@us.ibm.com for resolution.

For more information about IBM's Ideas program visit ibm.com/ideas.

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Control Desk

Showing 58 of 1085

Filter/Search by Collection in Configuration Items and Assets

User obtains a result set in Configuration Items or in Assets based on a Collection
almost 8 years ago in Control Desk 4 Not under consideration

Allow Change Status Dialog to Transfer Data back to Ticket

We want to allow main record data changes (e.g. Incident) to be written back to the main record after the Change Status dialog has been submitted.We have data which is conditionally required before the user can change the staus of an Incident. We...
almost 8 years ago in Control Desk 4 Not under consideration

Align Quick Insert To Simple Insert Dialogs

Quick Insert links on the Start Center should behave exactly the same as creating a new record in the application. Presently, Quick Insert links bypass any Create Simple dialogs.
almost 8 years ago in Control Desk 3 Not under consideration

Ability to Filter Request for Web Services

We currently use Web Services and there does not appear to be a filter function for the data being retrieved via Web ServicesComplaintFilter not working in Create Web Service from an Object Structure Service Definition dialog. IBM's answerContent...
almost 8 years ago in Control Desk 3 Not under consideration

Hide Left Nav Bar based on security group

we need an ability to hide the start center based on security groups. so non IT people wont be seeing the left NAV bar
about 8 years ago in Control Desk 4 Not under consideration

Subscribe and unsubscribe to a service request

Should have the ability to "subscribe/unsubscribe" to tickets (Similar to “Add Interested Party”) so that subscribers can add logs, view everyone's log/updates, view ticket Status and receive all email updates. Anyone adding logs should automatica...
over 8 years ago in Control Desk 3 Not under consideration

Knowledge Management Enhancement for SCCD

The Knowledge Base structure is outdated. Based on ITIL a Solution and a Workaround needs to be provided.The Knowledge Management supports the Service Desk to solve incidents and to standardize the solution of requests. In two layered Knowledge a...
over 8 years ago in Control Desk 4 Future consideration

Cisco CTI integration with TSRM and SCCD

We want integration of Cisco CTI Telephony System : UCCE from Cisco version7 integration with TSRM and SCCD.Kindly provide the integration ASAP
almost 9 years ago in Control Desk 3 Not under consideration