Cloud Management and AIOps


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IBM Cloud Pak for AIOps

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    Acknowledge popup on successfull custom actions

    Our customer relies heavely on custom actions from a custom view in the Alert viewer: to send emails, to create ServiceNow tickets, to set values on alert fields... Most of the time, actions terminate successfully. So, the popup window is mostly i...
    4 months ago in IBM Cloud Pak for AIOps 3 Delivered

    Clicking on an html field in alert view opens the URL directly

    Our customer needs an efficient way for opening a ServiceNow ticket from their ServiceNow html field in their custom CP4AIOps view. Currently, only using a mouse with special buttons (3rd middle button) or opening the custom menu, provide with the...
    4 months ago in IBM Cloud Pak for AIOps 4 Delivered

    Need a simple version of Copy command in Alert Viewer to only copy to clipboard what is shown in the view

    Copy command embedded in the Raw tab of the Information section in Alert Viewer copies the raw json dump of the alert to clipboard. This involves a lot of data that is irrelevant to the user forcing them to remove the unnecessary information befor...
    4 months ago in IBM Cloud Pak for AIOps 0 Delivered

    Extend Incident Restriction Filter capability to allow custom Alert Fields to be used

    Access Control (RBAC) is generally aligned to categories such as affected customer/environment, security restrictions etc. Source data allowing classification is present in the Alerts (and used successfully to enable Restriction Filters in the Ale...
    6 months ago in IBM Cloud Pak for AIOps 1 Delivered

    Complex search/filters support for NULL query support in data layer

    As part of SW release 4.9 there was support for advance/complex filtering filter in https://www.ibm.com/docs/en/cloud-paks/cloud-pak-aiops/4.9.1?topic=alerts-searching-filtering and the advanced filter syntax in https://www.ibm.com/docs/en/cloud-p...
    9 months ago in IBM Cloud Pak for AIOps 0 Delivered

    Interactive Performance: Support far more than 40 simultaneous users

    Large customers support multiple teams in around-the-clock operations across multiple disciplines. While not all users will be focused on the same elements within the UI (spreading themselves by role across Incident, Inventory, Performance, Automa...
    9 months ago in IBM Cloud Pak for AIOps 0 Delivered

    RBAC/Multi-Tenancy - Extend Data Filtering Capabilities across the product

    The Event/Incident and Topology filtering/exclusion mechanisms are useful but do not extend beyond these datatypes. To support true multi-tenancy and/or data-based RBAC the AIOps product must also provide mechanisms to ensure users can only see va...
    9 months ago in IBM Cloud Pak for AIOps 1 Delivered

    Security: Provide Option to restrict Logins to one per user

    Currently, AIOps does not prevent a single user from logging in multiple times using e.g. different browsers and/or different hosts (phone, laptop etc). This is desirable for many use-cases but violates a single-login-per-user policy. Many organis...
    11 months ago in IBM Cloud Pak for AIOps 6 Delivered

    Flexibility to map additional attributes for Snow Incident Creation

    Currently AIOps connector for Snow doesn't offer any flexibility for mapping Assignment Groups any additional attributes if required. This would cause issues with product usability and user adoption.
    11 months ago in IBM Cloud Pak for AIOps 1 Delivered

    Option to run a Multiple Action Runbook Manually with just one click instead of clicking on "run next" and "Run" Multiple Times

    Currently while manually running the Runbook the end user/Operator/NOC has to fill in the required parameters for the run book to run and run each action manually. Let's say the Runbook has 10 Action steps, the user has to click on 20 buttons, 10 ...
    about 1 year ago in IBM Cloud Pak for AIOps 0 Delivered

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