Subject: [EXTERNAL] RE: Tracking Business Transaction using Instana
From: "Ram M. Muljani" <[email-masked]>
To: Carl Wallace <[email-masked]>, Trevor S Firgau <[email-masked]>, Mary Reni Rajaian <[email-masked]>
Cc: "Terrence G. Clark" <[email-masked]>, Sagar Baheti <[email-masked]>, Ganesh Balakrishnan Iyer <[email-masked]>, Milton Christian <[email-masked]>
Date: Tue, 18 Jul 2023 15:52:35 +0000

Team, We have deployed JVM version as per the guidelines. However, Windows OS (the most popular in the world) is still not supported. If this is not prioritized and resolved quickly, We will be forced to move to Dynatrace. Regards, Ram Muljani 
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Team,

We have deployed JVM version as per the guidelines. However, Windows OS (the most popular in the world) is still not supported. 

If this is not prioritized and resolved quickly, We will be forced to move to Dynatrace.

Regards,

Ram Muljani

 

From: Carl Wallace <[email-masked]> 
Sent: Monday, July 10, 2023 6:21 PM
To: Milton Christian <[email-masked]>; Trevor S Firgau <[email-masked]>; Mary Reni Rajaian <[email-masked]>
Cc: Terrence G. Clark <[email-masked]>; Sagar Baheti <[email-masked]>; Ram M. Muljani <[email-masked]>; Ganesh Balakrishnan Iyer <[email-masked]>
Subject: RE: Tracking Business Transaction using Instana

Advisory : This email originated from outside your organization. Use caution.

Milton, 

   Thank you for the clarification. I was able to validate Instana AutoProfile currently only supports JVM versions 1.8.152 and higher. I will reach out to the engineering team to see if any future enhancements are currently being developed for the Instana AutoProfile and if so those details.  I do see a few AHA request for Profiler Enhancement under review and will dive deeper into them to see if they align with your ask.

 

Carl Wallace

Technical Value Advisor | Instana

_______________________________

Mobile: 615-415-5188
Email:[email-masked]
Website:http://www.instana.com
Support:http://support.instana.com
Documentation:http://docs.instana.com

 

 

From: Milton Christian <[email-masked]> 
Sent: Monday, July 10, 2023 4:55 PM
To: Carl Wallace <[email-masked]>; Trevor S Firgau <[email-masked]>; Mary Reni Rajaian <[email-masked]>
Cc: Terrence G. Clark <[email-masked]>; Sagar Baheti <[email-masked]>; Ram M. Muljani <[email-masked]>; Ganesh Balakrishnan Iyer <[email-masked]>
Subject: [EXTERNAL] RE: Tracking Business Transaction using Instana

Hi Carl, When our team connected with Instana on 6/23 , Mary Reni Rajaian suggested us to use profiler to address point 3 . ( highlighted below). While enabling profiler we see limitation at jdk version and OS level . Let us know if you need 

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Hi Carl,

When our team connected with Instana on 6/23 ,  Mary Reni Rajaian suggested us to use profiler to address point 3 . ( highlighted below). While enabling profiler we see limitation at jdk version  and OS level .

Let us know if you need more information. 

 

 

Regards,

Milton

From: Carl Wallace <[email-masked]> 
Sent: Monday, July 10, 2023 5:32 PM
To: Trevor S Firgau <[email-masked]>; Milton Christian <[email-masked]>; Mary Reni Rajaian <[email-masked]>
Cc: Terrence G. Clark <[email-masked]>; Sagar Baheti <[email-masked]>; Ram M. Muljani <[email-masked]>; Ganesh Balakrishnan Iyer <[email-masked]>
Subject: RE: Tracking Business Transaction using Instana

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Hey Trevor thanks for looping me in. Milton can you tell me what exactly the team is wanting to accomplish? That would give me a good understanding of the goal so I can look at possible options to achieve your goal getting the answer to enabling profiling. If it would be easier to jump on a quick call to discuss I will gladly facilitate. 

Carl Wallace

Technical Value Advisor | Instana

_______________________________

Mobile: 615-415-5188
Email:[email-masked]
Website:http://www.instana.com
Support:http://support.instana.com
Documentation:http://docs.instana.com

 

 

From: Trevor S Firgau <[email-masked]> 
Sent: Monday, July 10, 2023 4:20 PM
To: Milton Christian <[email-masked]>; Mary Reni Rajaian <[email-masked]>; Carl Wallace <[email-masked]>
Cc: Terrence G. Clark <[email-masked]>; Sagar Baheti <[email-masked]>; Ram M. Muljani <[email-masked]>; Ganesh Balakrishnan Iyer <[email-masked]>
Subject: Re: [EXTERNAL] RE: Tracking Business Transaction using Instana

Hi Milton, 

Thanks for the question. I have added Carl Wallace, Majesco’s new Technical Value Advisor, to the chain to assist as well. 

Trevor Firgau 

Instana & Turbonomic

IBM AIOps, Automation

Mobile: +1 (732)-902-1913

Email: [email-masked]

Instana Observability: https://www.ibm.com/products/instana

Turbonomic Application Resource Management: www.ibm.com/products/turbonomic

 

From: Milton Christian <[email-masked]>
Date: Monday, July 10, 2023 at 5:09 PM
To: Mary Reni Rajaian <[email-masked]>, Trevor S Firgau <[email-masked]>
Cc: Jonathan Campbell <[email-masked]>, "Terrence G. Clark" <[email-masked]>, Sagar Baheti <[email-masked]>, "Ram M. Muljani" <[email-masked]>, Ganesh Balakrishnan Iyer <[email-masked]>
Subject: [EXTERNAL] RE: Tracking Business Transaction using Instana

Hi Mary Reni Rajaian/Trevor, While enabling profiling for java we see below limitation. Is there any alternative or future plan for enabling profiling for windows OS? JVM version : we have lower JVM version than 1. 8. 152 OS : Our App is running 

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Hi Mary Reni Rajaian/Trevor,

While enabling profiling for java we see below limitation. Is there any alternative or future plan for enabling profiling for windows OS? 

JVM version : we have lower JVM version than 1.8.152

OS : Our App is running on Windows OS

 

Regards,

Milton

From: Milton Christian 
Sent: Friday, June 23, 2023 1:28 PM
To: Mary Reni Rajaian <[email-masked]>; Trevor S Firgau <[email-masked]>
Cc: Jonathan Campbell <[email-masked]>; Terrence G. Clark <[email-masked]>; Sagar Baheti <[email-masked]>; Ram M. Muljani <[email-masked]>; Ganesh Balakrishnan Iyer <[email-masked]>
Subject: RE: Tracking Business Transaction using Instana

Hi Trevor,

Apologies I could not attend today’s call (Somehow Meeting invite landed in my junk folder). I will internally sync with Ram for the update. 

Regards,

Milton

 

From: Mary Reni Rajaian <[email-masked]> 
Sent: Friday, June 23, 2023 10:41 AM
To: Trevor S Firgau <[email-masked]>; Milton Christian <[email-masked]>; Terrence G. Clark <[email-masked]>; Sagar Baheti <[email-masked]>; Ram M. Muljani <[email-masked]>; Ganesh Balakrishnan Iyer <[email-masked]>
Cc: Jonathan Campbell <[email-masked]>
Subject: RE: Tracking Business Transaction using Instana

Advisory : This email originated from outside your organization. Use caution.

Hello Ram,

Thank you for the call.

As discussed, here are the links.

Capturing custom headers: https://www.ibm.com/docs/en/instana-observability/current?topic=agents-configuring-host#capture-custom-http-headers
Using Profiler for identifying the gaps: https://www.ibm.com/docs/en/instana-observability/current?topic=instana-profile-processes 

 

Thanks,

Mary Reni Rajaian
Product Manager Tracers@Instana 

From: Trevor S Firgau <[email-masked]>
Date: Thursday, 15. June 2023 at 14:33
To: Milton Christian <[email-masked]>, Terrence G. Clark <[email-masked]>, Sagar Baheti <[email-masked]>, Ram M. Muljani <[email-masked]>, Ganesh Balakrishnan Iyer <[email-masked]>
Cc: Mary Reni Rajaian <[email-masked]>, Jonathan Campbell <[email-masked]>
Subject: Re: [EXTERNAL] RE: Tracking Business Transaction using Instana

Good Morning All, 

For the tracing conversation, let’s set up another 30 minutes which will include Instana’s tracing product lead, Mary Reni Rajaian, to work through our analysis and your feedback. 

From a logging perspective, a potential explanation is that Instana does not support the underlying technology. We’ll need to know what kind of processing is happening in that server at that time. If available, please find a data flow for after the request to understand what is happening and what we are missing.

Below is the Instana Team’s availability over the next two weeks to move this forward: 

Tuesday, 6/20: 10-10:30am, 11-11:30am EST

Wednesday, 6/21: Between 10-11am EST

Thursday, 6/22: 10:30-11am EST

Friday, 6/23: Between 10 – 11am EST

Thursday, 6/27: Between 10 – 11am EST

Wednesday, 6/28: 10-10:30am EST

Please let us know any immediate questions or comments that you have and a time that works for the Majesco team and I will send out a link accordingly. Thank you. 

Best, 

Trevor Firgau 

Instana & Turbonomic

IBM AIOps, Automation

Mobile: +1 (732)-902-1913

Email: [email-masked]

Instana Observability: https://www.ibm.com/products/instana

Turbonomic Application Resource Management: www.ibm.com/products/turbonomic

 

From: Milton Christian <[email-masked]>
Date: Tuesday, June 13, 2023 at 4:10 PM
To: Trevor S Firgau <[email-masked]>, Jonathan Campbell <[email-masked]>
Cc: "Terrence G. Clark" <[email-masked]>, Sagar Baheti <[email-masked]>, "Ram M. Muljani" <[email-masked]>, Ganesh Balakrishnan Iyer <[email-masked]>
Subject: [EXTERNAL] RE: Tracking Business Transaction using Instana

Hi Trevor/Jonathan, Following up regarding below communication . Do let us know if you need any other information for your analysis. Thank you. Regards, Milton From: Trevor S Firgau <Trevor. S. Firgau@ ibm. com> Sent: Thursday, June 8, 2023 

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Hi Trevor/Jonathan,

Following up regarding below communication . Do let us know if you need any other information for your analysis. 

Thank you. 

Regards,

Milton

From: Trevor S Firgau <[email-masked]> 
Sent: Thursday, June 8, 2023 4:46 PM
To: Ram M. Muljani <[email-masked]>; Milton Christian <[email-masked]>; Ganesh Balakrishnan Iyer <[email-masked]>; Jonathan Campbell <[email-masked]>; Terrence G. Clark <[email-masked]>; Sagar Baheti <[email-masked]>
Subject: RE: Tracking Business Transaction using Instana

Advisory : This email originated from outside your organization. Use caution.

Hi All, 

Following up to let you know that this information is still being gathered. I will follow up next week with more information. 

Thank you, 

Trevor Firgau 

Instana & Turbonomic

IBM AIOps, Automation

Mobile: +1 (732)-902-1913

Email: [email-masked]

Instana Observability: https://www.ibm.com/products/instana

Turbonomic Application Resource Management: www.ibm.com/products/turbonomic

 

From: Trevor S Firgau <[email-masked]>
Date: Tuesday, May 30, 2023 at 9:03 AM
To: "Ram M. Muljani" <[email-masked]>, Milton Christian <[email-masked]>, Ganesh Balakrishnan Iyer <[email-masked]>, Jonathan Campbell <[email-masked]>, "Terrence G. Clark" <[email-masked]>, Sagar Baheti <[email-masked]>
Subject: Re: [EXTERNAL] RE: Tracking Business Transaction using Instana

Good Morning All, 

Ram, Thank you very much for your detailed notes. This will help us get you answers faster. 

Thank you all for your time and collaboration on Friday. I hope you enjoyed your weekend. 

Please add additional questions or comments where needed. Jonathan and I will do the same. 

We will work on the below and follow up when able. 

Sincerely, 

Trevor Firgau 

Instana & Turbonomic

IBM AIOps, Automation

Mobile: +1 (732)-902-1913

Email: [email-masked]

Instana Observability: https://www.ibm.com/products/instana

Turbonomic Application Resource Management: www.ibm.com/products/turbonomic

 

From: "Ram M. Muljani" <[email-masked]>
Date: Friday, May 26, 2023 at 7:23 PM
To: Milton Christian <[email-masked]>, Ganesh Balakrishnan Iyer <[email-masked]>, Trevor S Firgau <[email-masked]>, Jonathan Campbell <[email-masked]>, "Terrence G. Clark" <[email-masked]>, Sagar Baheti <[email-masked]>
Subject: [EXTERNAL] RE: Tracking Business Transaction using Instana

We are not able to group calls by path parameters like we are able to do by http parameters Path Parameters e. g: https: //instana. io/s/W5oShc3ASq2xE6v3wCpCNw Http Parameters e. g: https: //instana. io/s/epl69D_cRRadLl_E0y-ACg In the API Orchestration, 

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We are not able to group calls by path parameters like we are able to do by http parameters
Path Parameters e.g:

https://instana.io/s/W5oShc3ASq2xE6v3wCpCNw

Http Parameters e.g:

https://instana.io/s/epl69D_cRRadLl_E0y-ACg

In the API Orchestration, the First call does not have an entity reference, so if we add it in the response, Can we trace it in Instana?
Currently, my understanding is everything is traced by request and not by response.  
 
We see this white space without details on what the system is doing for many calls. So we need to understand what is happening at that time.

https://instana.io/s/GU-V14CpSIGSDg4si9dPfg

@Ganesh Balakrishnan Iyer/@Sagar Baheti Please add more details if I missed anything.

Regards,

Ram Muljani

-----Original Appointment-----
From: Milton Christian <[email-masked]> 
Sent: Wednesday, May 24, 2023 10:42 AM
To: Milton Christian; Ram M. Muljani; Ganesh Balakrishnan Iyer; Trevor S Firgau; Jonathan Campbell; Terrence G. Clark; Sagar Baheti
Subject: Tracking Business Transaction using Instana
When: Friday, May 26, 2023 10:30 AM-11:00 AM (UTC-05:00) Eastern Time (US & Canada).
Where: Microsoft Teams Meeting

Agenda:

We need instana’s help to track business transaction (user journey ) using instana. 

Ram & Ganesh will provide details on the call. 

Regards,

Milton

________________________________________________________________________________ 

Microsoft Teams meeting 

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Meeting ID: 489 333 580 39 
Passcode: NJN6SL 

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________________________________________________________________________________ 

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Majesco and each of its affiliates (the “companies”) do not accept any liability for the content of this e-mail. Any views or opinions expressed in the e-mail are solely those of the author and/or sender and not those of the companies unless expressly stated otherwise. This e-mail and any attachments are confidential and are intended solely for the use of the person and/or entity to whom they are addressed. Any unauthorized review, use, forwarding, printing, copying, disclosure or distribution of the information contained in this e-mail is strictly prohibited unless expressly stated otherwise. If you have received this e-mail in error, please notify the sender by e-mail and kindly delete this e-mail from your computer system. Communications sent to and from any of the companies may be monitored. Internet communications cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. None of the companies accept responsibility for any errors or omissions that are present in this communication, including in any attachment, that have arisen as a result of e-mail transmission. If verification is required, please contact the sender and request a hard-copy version. ClaimVantage Corporation Limited, a subsidiary of Majesco, is registered in Ireland No: 412042; VAT No: IE6432042E; registered office: 70 Sir John Rogerson's Quay, Dublin 2, Ireland D02 R296. Majesco UK Limited (a subsidiary of Majesco); is registered in the United Kingdom No: 9276969; VAT No: 199293056; registered office: 211 New London House, 6 London Street, London, England EC3R 7LP. 
Majesco and each of its affiliates (the “companies”) do not accept any liability for the content of this e-mail. Any views or opinions expressed in the e-mail are solely those of the author and/or sender and not those of the companies unless expressly stated otherwise. This e-mail and any attachments are confidential and are intended solely for the use of the person and/or entity to whom they are addressed. Any unauthorized review, use, forwarding, printing, copying, disclosure or distribution of the information contained in this e-mail is strictly prohibited unless expressly stated otherwise. If you have received this e-mail in error, please notify the sender by e-mail and kindly delete this e-mail from your computer system. Communications sent to and from any of the companies may be monitored. Internet communications cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. None of the companies accept responsibility for any errors or omissions that are present in this communication, including in any attachment, that have arisen as a result of e-mail transmission. If verification is required, please contact the sender and request a hard-copy version. ClaimVantage Corporation Limited, a subsidiary of Majesco, is registered in Ireland No: 412042; VAT No: IE6432042E; registered office: 70 Sir John Rogerson's Quay, Dublin 2, Ireland D02 R296. Majesco UK Limited (a subsidiary of Majesco); is registered in the United Kingdom No: 9276969; VAT No: 199293056; registered office: 211 New London House, 6 London Street, London, England EC3R 7LP.