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Cloud Management and AIOps


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IBM Cloud Pak for AIOps

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Allow right click action in Alerts page to escalate an alert or group of alerts into an incident

In CP4AIOps 4.3, incidents can only be created off of certain policies created under Automations. If an operator has subject matter expertise on specific alerts and knows they should be escalated to the level of an incident, they should be able to...
over 1 year ago in IBM Cloud Pak for AIOps 0 Future consideration

Enhance CP4AIOps to get topology data from Meraki devices

Meraki's marketshare has exploded in serving large enterprises with cloud-managed networking in the last 5 years. Meraki now accounts for 10-20% of Cisco's switching business revenue and it is considered a leader in Gartner's 2022 Magic Quadrant f...
over 1 year ago in IBM Cloud Pak for AIOps 0 Future consideration

ASM ITNM Observer should support Node to Node links

Currently ASM ITNM Observer shall bring in port to port level or Interface to Interface level link connectivity from ITNM Topology to ASM Topology but do miss the Node to Node or Chassis to Chassis level inferred connections. So ASM ITNM Observer ...
over 1 year ago in IBM Cloud Pak for AIOps 0 Future consideration

Netcool Impact without-providing-login-credentials

So we can use Impact Operator View pages that developed for NOC / SOC TV wall screen to load every 5 mins automatically with self login , exactly what we are looking is available in DASH application and it's tech note covers more details what we a...
almost 2 years ago in IBM Cloud Pak for AIOps 2 Future consideration

Allow Impact role 'impactWebServiceUser' to be able to run API Calls

Currently only one user group 'impactAdminUser' is a having access to run REST API in Netcool/Impact. Role 'impactAdminUser' has elevated permissions and dont want this permissions for users who just want to run REST API calls. Could you please se...
almost 2 years ago in IBM Cloud Pak for AIOps 0 Future consideration

Mesaage bus probe support Authetication other than basic

Message bus should support other authentcation like okta other than just basic authentication . We currently have message bus probe to which external system posts alarm to it via webhook . However the message bus probe only accepts basic authetica...
about 2 years ago in IBM Cloud Pak for AIOps 0 Future consideration

Correlate events with a change (recorded in SNOW, Remedy) OOTB

US FSM customers are requesting the ability to ingest change data and correlate events in Netcool / CP4WAIOps to that change. There are a variety of ways to represent this in our tools, but BofA / Morgan Stanley in particular are looking for a sta...
about 2 years ago in IBM Cloud Pak for AIOps 0 Future consideration

ServiceNow Observer Support for Utah version of ServiceNow Cloud.

Current ServiceNow observer doesn't officially support Utah version of the observer. Please add required support for Utah version.
about 2 years ago in IBM Cloud Pak for AIOps 0 Future consideration

Netcool Impact - Policy activator to have a scheduled time window, such that policy always runs at a scheduled time.

example: case: 1 I want to activate my policy using policy activator at 8PM IST every day , but if any issues noi-nciserver-0 pod get restarted at 6PM IST and it got up at 6:05PM IST, then policy activator will activate my policy at 6:05PM IST rig...
about 2 years ago in IBM Cloud Pak for AIOps 0 Future consideration

Interface details needs to be displayed in Topology

Hello Team, We have the ITNM that is On-Prem and is running the Discovery. We also have an ASM cluster that is in the cloud and has the ITNM_Observer enabled to load the topology from On-Prem ITNM server. One of the requirement from our customer i...
about 2 years ago in IBM Cloud Pak for AIOps 0 Future consideration