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Cloud Management and AIOps


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Status Under review
Workspace Apptio
Categories Apptio Planning
Created by Guest
Created on Sep 11, 2023

ITP Automated Notifications - Ability to change their verbiage and logo

At every main phase of an IT Planning plan (opening, closing, etc.), communications are sent to cost center and department owners. In order for these emails to be more impactful to customers and for them to not be categorized as spam (or even as phishing, per one of our client's InfoSec team), it would be helpful to add the customer's logo to them and also to change the verbiage in it. One example of verbiage modification would be "Endorsed by the IT Finance Team" so that users know that this is NOT an unwanted email.