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Status Submitted
Workspace Apptio
Categories Data Connectivity (Datalink)
Created by Guest
Created on Aug 4, 2026

RELATED IDEAS

Add native OAuth 2.0 Resource Owner Password Credentials (ROPC / password) grant type support to the Datalink REST 2.0 Service connector

The Datalink REST 2.0 Service connector currently supports the Authorization Code and Client Credentials OAuth 2.0 grant types, but not the Resource Owner Password Credentials (ROPC / password) grant.

Some enterprise source systems require ROPC for backend, server-to-server API access. A notable example is Infor CloudSuite Financials (via the Infor ION API Gateway), where ROPC is the vendor-documented and recommended grant type for unattended data integrations. Infor's application layer requires a user context on each request that only ROPC provides — the Client Credentials grant authenticates at the API gateway but is rejected at the application layer because it carries no user context.

Because Datalink does not natively support ROPC, integrating these systems requires a workaround: obtaining a bearer token externally and manually pasting it into the connector's Custom authentication header. Since access tokens expire, this makes unattended, scheduled runs impractical without building additional external infrastructure to acquire and inject a fresh token before each run.

Idea priority Medium

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