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Status Future consideration
Workspace Control Desk
Created by Guest
Created on Feb 20, 2018

Set default Impact field for Issues raised from Self Service Portal

For tickets raised form the Self Service Portal, having them all set to a default impact value before being assessed by SDA's/other groups would be easier for our teams to report from and review. As this is not currently inside the product, we will review the customization with an automation script for now.

Idea Priority Low
Use Case
The Impact field is a required field for our ICD setup, having it populated for all SSP raised tickets would save support teams having to specify, although they will still need to be assessed.
RFE ID 116665
RFE URL
RFE Product IBM Control Desk
  • Guest
    Apr 23, 2020

    We will take into consideration for next generation UI.

  • Guest
    Apr 5, 2020

    We have implemented a workaround with automation scripting, would be good to see as on OOTB option in the future, thanks.

  • Guest
    Apr 12, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk