Cloud Management and AIOps

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Status Not under consideration
Workspace Control Desk
Created by Guest
Created on Jul 15, 2013

Subscribe and unsubscribe to a service request

Should have the ability to "subscribe/unsubscribe" to tickets (Similar to “Add Interested Party”) so that subscribers can add logs, view everyone's log/updates, view ticket Status and receive all email updates. Anyone adding logs should automatically be added to the subscribe list.
Give a choice if you want to notify everyone when you make an update.
Currently email updates are restricted to the originator and the assignee.
Should be able to "subscribe/unsubscribe" to tickets in the dept.

Idea priority High
Use Case
RTC application allows anyone to subscribe/unsubscribe to any work item
RFE ID 37143
RFE URL
RFE Product IBM Control Desk
  • Guest
    Apr 12, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk

  • Guest
    Oct 10, 2015

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - Tivoli
    Product family - Asset Management
    Product - IBM Control Desk

  • Guest
    Feb 3, 2014

    IBM agrees with this requirement and have added it to our future candidate list.   Thanks for submitting this requirement