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Status Future consideration
Workspace Control Desk
Created by Guest
Created on Mar 17, 2016

Update Worklog Entries to Display Activity Worklog Entries like they do for Related Records.

We're using IBM Control Desk 7.5.3.1 and in order to get a comprehensive view of the ticket, worklog entries of any activities created on the ticket should be visible on the ticket like the worklog entries of related records are. Changes automatically show activity worklog entries, but not Ticket records.

Idea priority Urgent
Use Case
User creates an SR User adds Activities to the SR User creates an Incident from the SR SR owner activates activities Incident owner adds worklog entries Activity owner adds worklog entries incident worklog entries are viewable on the SR Activity worklog entries are not viewable on the SR
RFE ID 85608
RFE URL
RFE Product IBM Control Desk
  • Guest
    Sep 24, 2020

    Thanks for the suggestion. We include it in our candidate list for future implementation.

  • Guest
    Sep 10, 2020

    As this is a pretty old requirement based on ICD 7.5.3.1 level, can you please confirm this is still an issue with the latest ICD level you are using right now? Thanks a lot.

  • Guest
    Apr 12, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk