Cloud Management and AIOps

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Status Future consideration
Workspace Control Desk
Created by Guest
Created on Apr 7, 2016

IBM Control Desk Attachment Feature

Current attachment feature required user to click attach, browse the path and lastly select attachment.

Idea Priority High
Use Case
Able to drag and drop attachment into ticket. Furthermore, allow screenshots to be paste into ticket as attachment similar to Lotus Notes feature.
RFE ID 86556
RFE URL
RFE Product IBM Control Desk
  • Guest
    Sep 10, 2020

    Thanks for the suggestion. We will consider it as candidate for inclusion in our next generation UI implementation.

  • Guest
    Apr 12, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk

  • Guest
    Feb 13, 2019

    You have to click 4 times to attach (upload) 1 (one!) document. If you have another you have to do the same procedure again.

  • Guest
    Apr 1, 2018

    To attach using drag and drop into the ticket.