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Sometimes a Jira ticket for a rightsizing opportunity is created on one board and then it is determined another team needs to own the work so the Jira ticket is moved to that teams board. If this happens the integration back into Cloudbaility for that rightsizing ticket breaks because Apptio uses the issue_key to track the status of the ticket rather than the issue_id which would remain constant despite a ticket moving boards. And since we cannot delete link on a Jira ticket, the status is perpetually open and never closed. It would also be great if we could either delete a link to a Jira ticket or reset a rightsizing opportunity even if we have to submit a case to support to do so.
Idea priority | Urgent |
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