Cloud Management and AIOps


This is an IBM Automation portal for Cloud Management and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Not under consideration
Workspace Instana
Categories Self Hosted
Created by Guest
Created on Mar 24, 2022

RELATED IDEAS

Extend Instana Server upgrade support version range to support more version jumps

Issue: For Instana server upgrade, there is a limitation that the target version can not be bigger 3 than the current version. For example, Instana 209 can be updated to 211 and 213, but can not be updated to 215.

Workaround: To upgrade from 209 to 221 you have to upgrade in steps. From 209 to 213, from 213 to 217, from 217 to 221.

Business impact: There is almost no way but reinstall Instana server under current upgrade policy.

For Instana deployed on customer site, customer will not upgrade the Instana server frequently. After one or two years, if customer want to upgrade the Instana server, then there is no way to upgrade the Instana server to latest directly. And since there are too many version released, it is not even possible to upgrade the Instana server for each release version.


Request: Extend the supported version for Instana server upgrade so that Instana can upgrade to a server released in more time period (for example, one or two years)

Idea priority Low
  • Admin
    Hubert Hesse
    Reply
    |     Mar 31, 2022

    Also note our Version Support Policy as per https://www.ibm.com/docs/en/obi/current?topic=policies#version-support-policy

    For self-hosted releases, Instana supports the current release and the previous two monthly releases. Agent sensor releases have six months support from release date.

    Updating the version in-use may be required to troubleshoot and resolve reported problems. If you are using an unsupported version, we highly recommend that you update to the latest release.

    bold is highlighted by me,

  • Admin
    Hubert Hesse
    Reply
    |     Mar 28, 2022

    Hi He Wu,

    I amended your original request and included the workaround of stepwise upgrades. At the moment, we are not considering this request as we can not guarantee flawless upgrades over more version jumps.

    Can you share more context around your statement: "For Instana deployed on customer site, customer will not upgrade the Instana server frequently. "

    - Can you describe specific examples where that happened or can give customer names directly to me via hubert.hesse@ibm.com, so I can understand their context better
    - Any problems in doing upgrades in steps, e.g. 209 to 213, 213 to 217 and so?
    - What keeps the customers from doing regular updates, e.g. once a month? Is it too hard, technically or organizational, i.e. maintenance windows are too hard to organize

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.