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Status Future consideration
Workspace Instana
Categories Alert
Created by Guest
Created on Jul 24, 2023

RELATED IDEAS

Allow to alert only on new, unique errors

For front-end browser errors in particular, it would be very helpful to receive alerts for new errors, which are unique based on their error message and source code position.


Instana already contains the concept of unique JavaScript errors based on error message and source code position. I would hope that browser-specific variations for the error message are already taken into account to bundle errors across browsers and that the source code position has some flexibility when it comes to changes to the source code in the vicinity of the code for which the error occurred.

Idea priority High
  • Guest
    Reply
    |     Sep 11, 2023

    Hi Dania,

    • Do you need to be notified the first time a new error is observed?

    Yes, that is my suggestion for this new alert.

    • Even if the error appears in just 1 user session?

    It would be helpful, maybe in a second step, to allow to add a filter to it like: new error & at least x user sessions were affected within timeframe y.

    • Why is so important for you to know if javascript error were introduced?

    This information is crucial for us, as it can help identify a recent deployment that contained a new bug. We are actually already spending a lot of time trying to determine manually if an error we were alerted about was new and it's becoming unmanageable.

    The main problem with the current alerting is that the threshold is not calculated for individual errors, but for any JS error occurring. As our code base is quite large with multiple teams working on it and a good number of errors have not been resolved or have been classified as not important enough to be resolved yet, the error threshold is to easily reached if we keep it too low. That makes it very difficult to identify (new) bugs that only occur a few times within the timeframe of the alert.

    This new alert would only work well if the identification of uniqueness is reliable and if this wouldn't lead to too many know errors being alerted as new due to unrelated source code change.

    Just to point out that this is a feature that Sentry offers and that it's even the default alerting: https://sentry.io/resources/alert-rules/#exploring-the-defaults. So it seems to makes sense to others too.

    Thanks,
    Rene

  • Admin
    Dania Grave de Peralta Reyes
    Reply
    |     Sep 8, 2023

    Hello Rene,

    I would like to better understand your idea.

    • Do you need to be notified the first time a new error is observed?

    • Even if the error appears in just 1 user session?

    • Why is so important for you to know if javascript error were introduced?






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