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Status Not under consideration
Workspace Instana
Categories Alert
Created by Guest
Created on Aug 15, 2023

RELATED IDEAS

Smart Alert routing

Currently we have several custom payload values (mainly K8s Service and K8s Pod Labels) which we send along with alerts to PagerDuty, and in pagerDuty, routing logic is applied based on these custom payload values.

As discussed, it would be great if this kind of routing logic could be applied directly in Instana.

Idea priority Medium
  • Admin
    Máté Návay
    Reply
    |     Jul 17, 2024

    Thank you for taking the time to provide your ideas to IBM. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas.


    IBM has evaluated the request and has determined that it cannot be implemented at this time or does not align with our current strategy or roadmap.


    In 12 months, you will receive a notification that you can resubmit this request for consideration.


    Thank you for bringing your ideas to us. If you have any additional feedback, thoughts or ideas, or if there is anything else Ican do, please do not hesitate to reply to this message to continue the conversation.

  • Admin
    Máté Návay
    Reply
    |     May 17, 2024

    Currently this could be done by having multiple Smart Alerts configured with the appropriate filter defined and assign them to the right Alert Channel.
    More advanced routing and assignement of incidents and lifecycle management is considered as an additonal capability for Instana.

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