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Status Not under consideration
Workspace Instana
Categories Alert Application perspectives
Created by Guest
Created on Aug 15, 2023

RELATED IDEAS

Better UI for Smart Alerts and Alert channels

We have discovered that without a rigid and detailed naming convention for smart alerts (including global smart alerts), we are encountering many issues as administrators to figure out which alerts are being fired, and which ones belong to which Alert Channel.
The main reasons for this are:
- Default naming - Naming for Smart Alerts allows the same name (which is pre-populated). We have several Smart alerts called "Calls are slower than usual" or "Erroneous call rate is higher than normal".
- Alert channels can be set when creating a smart Alert, as well as assigning Smart Alerts to Alerts in the Settings.
- No overview / single pane of glass to filter when working with Smart Alerts and Alerts.

We would be grateful for ideas to improve this part of the product.

Idea priority Medium
  • Admin
    Máté Návay
    Reply
    |     Jul 17, 2024

    Thank you for taking the time to provide your ideas to IBM. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas.


    IBM has evaluated the request and has determined that it cannot be implemented at this time or does not align with our current strategy or roadmap.


    In 12 months, you will receive a notification that you can resubmit this request for consideration.


    Thank you for bringing your ideas to us. If you have any additional feedback, thoughts or ideas, or if there is anything else Ican do, please do not hesitate to reply to this message to continue the conversation.

  • Admin
    Máté Návay
    Reply
    |     May 17, 2024

    With more types of Smart Alerts becoming available and changes planned for Alert Channel management, we plan to have a unified place to manage all Smart Alert configs.
    Furthermore, a more dynamic and detailed naming by default will likely be added, but the purpose of the Smart Alert still should be stated by the user creating it.

    1 reply

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