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Support an alternate/multiple authentication methods
Our team/project, ISV is the underlying function behind w3id and ibmid. We would like to use ISV based SSO for authenticating to our tenants. In a scenario we have production issue with the ISV tenant that is used for the Instana SSO, we may not be able to log into Instana to help diagnose the production problem. As an ISV SRE, I would like an alternate or additional authentication method to log into our Instana tenant so that we can use Instana to help restore service to our production environment.
Marking priority has High, but if there is currently a solution available that does not require assistance of an Instana support ticket, we can drop it to Medium. Requiring a support ticket means adding delay to an investigation.
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