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Currently, when an alert is triggered in Instana, our operations team receives a notification. While this is a crucial step in our monitoring workflow, we find that the process of acknowledging these alerts is not as streamlined as we would like it to be. Acknowledging alerts currently requires our team to log into the IBM Cloud console separately, which adds unnecessary complexity and time to our incident response.
We kindly request that IBM consider implementing a feature within Instana that allows users to acknowledge alerts directly from the Instana interface. This would significantly improve our incident management efficiency and ensure that our team can respond to critical alerts promptly.
Key benefits of this feature would include:
Streamlined Incident Response: The ability to acknowledge alerts within Instana would reduce the need to switch between different tools, leading to faster response times and improved productivity.
Enhanced User Experience: Our team members would have a more cohesive and user-friendly experience within Instana, making it easier for them to manage alerts effectively.
Reduced Risk of Missed Alerts: Acknowledging alerts directly within the Instana platform would minimize the risk of missing critical alerts during the transition between tools.
We understand that implementing new features can take time and resources, but we believe that this enhancement would significantly improve the usability and effectiveness of Instana for our organization. We would be happy to collaborate with IBM's development team to provide further insights and requirements to ensure the success of this feature addition.
If you require any additional information or would like to discuss this request further, please do not hesitate to reach out to us. We value our partnership with IBM and believe that this enhancement would strengthen our ability to manage and maintain our infrastructure effectively.
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