Skip to Main Content
Cloud Management and AIOps


This is an IBM Automation portal for Cloud Management, Technology Cost Management, Network Automation and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Delivered
Workspace Instana
Categories Alert Integrations
Created by Guest
Created on Jan 31, 2024

Be able to set various fields in the Service Now integration

Currently, we can open a SNOW ticket via our SNOW alert channel. But there is no way to set certain fields (like Category and Assginment Group). This request is to be able to set these certain fields.

Idea priority High
  • Admin
    Cross Ganaway
    Reply
    |
    Apr 1, 2024

    Delivered in R269

  • Admin
    Cross Ganaway
    Reply
    |
    Feb 7, 2024

    We're currently reviewing this request.