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Status Delivered
Workspace Instana
Categories Alert Integrations
Created by Guest
Created on Jan 31, 2024

RELATED IDEAS

Be able to set priority in the Service Now integration (alert channel)

We currently set priority, it seems, in an arbitrary manner. However, its seems that the priority in SNOW is actually based on two other fields: business impact and urgency. This request is to be able to set an impact and urgency field on SNOW alert channels.

Idea priority High
  • Guest
    Reply
    |     Mar 6, 2024

    This is under future consideration and looks like something we should pursue. We do need to chat with other customers who are interested in using Instana with ServiceNow to understand the best potential solution.

  • Guest
    Reply
    |     Feb 7, 2024

    We're currently reviewing this request.

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