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Status Functionality already exists
Workspace Instana
Categories Alert
Created by Guest
Created on Mar 1, 2024

Instana email notification does not include status and other important fields for alert condition

Client has reported that the email content does not include alert payload e.g. threshold, metric, status. Lack of status field does not let client effectively use email notifications for additional processing of the event.

Request is to add all alert properties, like, condition, metric, threshold, status etc. into email payload.

Even better if full alert payload is added as JSON.

Reference ticket: TS015471344

Idea priority Medium
  • Admin
    Máté Návay
    Reply
    |
    Apr 5, 2024

    most Smart Alerts already include the mentioned values and further improvements are not currently planned for Custom Events.
    Additional information can be included with Global custom payloads.

    As the context and details are shared on the Alert detail page and RBAC controlled, exposing all of this as a JSON in the email is not considered at this time.