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Status Delivered
Workspace Instana
Categories ACE/IIB
Created by Guest
Created on Apr 24, 2024

RELATED IDEAS

Need ACE OTEL traces to correlate to the proper ACE infrastructure

I'm working with a customer that has deployed ACE with OpenTelemetry tracing on traditional servers.  When we diagnose problems and drill into the traces, the link from the trace to the Infrastructure links to the Host Agent for the ACE server.  This is not desirable.  This customer has 71 Integration Servers running on the Host.  And each Integration Server hosts several flows.   So, there are hundreds of flows on the Host.   Linking to the Host doesn't help the customer diagnose ACE problems.   The only thing that are relevant are the specific Flow that is being used for the trace and the Integration Server that the Flow is running on.   When I look at the Infrastructure link in a trace, I expect to see both the Flow and the Integration Server so that I can click on the link and drill into those performance KPIs.

Idea priority High
  • Guest
    Reply
    |     Sep 30, 2024

    I just tested with the latest code. Agent version is 2024.09.30.1118. I don't see any Infrastructure correlated. If you click on the ACE service and click on the Infrastructure tab, it says "unmonitored". But, I can go into the Infrastructure and find the ACE server and flows and they are monitored.

    If I click on a single trace, there is no infrastructure shown in the lower right corner.

  • Admin
    Mary Reni Rajaian
    Reply
    |     Sep 30, 2024

    We have delivered the correlation, could you please verify and let us know?

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