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Status Delivered
Workspace Instana
Categories Common
Created by Guest
Created on May 1, 2024

RELATED IDEAS

From the “Instana trial” start mail, make access to “Instana dashboard” easy to understand.

The problem in this case is that when a customer applies to use “Instana trial” and actually tried to use it, they do not know where to access it.

The contents are as follows.

Follow the link below to apply for access to the 14-day Instana trial.

https://www.ibm.com/account/reg/jp-ja/signup?formid=urx-52345

When I apply, I receive a mail like the one attached.

When I click on “Access trial” in the image, it takes me to “My IBM”.

This means that a customer who wants to use “Instana trial” do not know the order in which to use it,

Customers would be confused as to where to access them.

In the past, we have received emails with the content “Welcome to your free Instana Trial”.

This email provided access to “Instana dashboard”, but it has not been received at this time.

We should either make the “Access trial“ button access page “Instana” or send another information mail.

From the customer perspective, we do not know what to do next.

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Idea priority Urgent

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