Cloud Management and AIOps


This is an IBM Automation portal for Cloud Management and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Submitted
Workspace Instana
Categories Agent
Created by Guest
Created on Jun 10, 2024

RELATED IDEAS

verify IIS credential on agent setup or show missing credential in agent log

When Installing and running agent on a Windows host hosting IIS, the agent seems read the content of the application pool and site with the local admin right.
if local admin rights is removed from the user that run the app pool Instana wont be able to read any content of that site.

Is it possible after agent install and iisreset to check if the AppPool user have the insufficient right for running  the appPool with Instana Agent?
if so, can that be visualized in the agent.log so it's easier to troubleshoot?

In our case, the IIS AppPool and site working just fine without Local Admin rights but Instana was not able to read the content even Instana saw the AppPool name.

we spent a week with support to find this needle , so if the customer decided to hardened an IIS config this issue can easily occur.

Idea priority High

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.