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Status Submitted
Workspace Instana
Categories Common
Created by Guest
Created on Oct 17, 2024

RELATED IDEAS

With Infra Smart Alerts provide a way to prevent auto closure

Problem/use-case:

We have a subset of alerts that are triggered based on problems that happen in an instant (1-shot) where the events are in good right away. Such Issues are for example triggered by a metric which only shows a short spike. Consequently, the Issue/Incident in Instana is closed right away. Furthermore, the OPEN alerts are followed by a CLOSE alert in a short period of time.

However, the CLOSE notification that the situation is Okay is not correct here. And the instance might be still down, or in a problematic state which requires manual intervention. And therefore, we would like to enforce that these events are being manually reviewed (and closed). And the CLOSE notifications might prevent this from happening since that generates a "closed" email notification to our Network Operation Center which then will not call the oncall department contact.

Idea priority High

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