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This is a customer feature request. Please review it. The related case is TS016826822.
When Instana is introduced, the alert transmission structure is "Instana -> Opsgenie -> Slack".
When sending a notification message from Instana to Opsgenie, the message content is normal, but when sending a message from Opsgenie to Slack, the message content is broken.
The [AlertTransmission.png] screenshot below is the alert message from Instana and DataDog received from Opsgenie. Instana contains an HTML tag in the message, so when sending a message from Opsgenie to Slack, it is broken. However, DataDog sends it in plain text, so the message appears normal in Slack. The customer is requesting that alerts be sent in plain text from Instana to Opsgenie as a feature improvement request.
Idea priority | Medium |
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