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Status Submitted
Workspace Instana
Categories Self Hosted
Created by Guest
Created on Feb 7, 2025

RELATED IDEAS

Need to fix Agent download process for air-gapped customers

This is related to support case TS018328082

The issue is with Standard Edition when working with air-gapped customers.   The behavior was different with the Docker backend.  But, with standard edition, here is what happens.

The customers have access to the Agent repos from their labtops.  But, the Instana Backend is air-gapped and can't reach the repos.  When you click on the Agent Download button in the UI it fails because the Instana Server attempts to reach the repos directly.

We need to develop a process where air-gapped customers can get Agent images in a fairly automated process.   I think there are multiple options that could be pursued.  

  • We could have a modified approach to the automatic 1-liner where the customer added a configuration to the Instana Backend that specified their own internal repo.   Then, this 1-liner could be generated to work with their internal mirror rather than going out to the Internet.
    • One of the biggest problems with this approach is that we don't have a similar capability for UNIX and Windows
  • Provide a way that Instana server does not attempt to access when downloading the TAR and RPM files.   Customers still need a way to configure those packages.   Perhaps have a stanctl command that configures the image if the customer downloads the generic package.
Idea priority Urgent

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