Cloud Management and AIOps
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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
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Customer discovery session to understand the requirements
Instana email alert customization and dashboard feature requests
Thu, 30 Oct 25
Email Alert Customization Requirements
Primary pain point: Current email templates lack customization for body and subject lines
Teams need to identify exact issues from email without clicking through to Instana
Current alerts provide insufficient context for quick issue determination
Workflow impact: Teams want immediate issue identification from email
Currently users must scroll through generic emails or navigate to Instana portal
Want critical information upfront in email rather than at bottom
Custom payloads already implemented but positioned poorly in email template
Customers Technical environment:
Teams organized by application focus (mostly regression testing)
Each team handles specific application alerts
Specific Feature Requests
Email customization capabilities needed:
Custom email body with tabular format upfront
Custom subject lines with severity indicators (critical vs non-critical)
Role-based alert routing to prevent cross-team notification spam
Recipient visibility enhancement: Show full distribution list in alerts
Currently only shows single receiver even when sent to groups
Teams want transparency on who else is being notified
Dashboard display optimization for TV monitoring: (Not In-scope for Alert response)
Font size too small for big screen office display
Need color coding system (green for normal, red for critical)
Easy visual monitoring for operations team
Technical Solutions & Next Steps
Immediate capability: Custom subject lines already available in advanced settings
Demonstrated existing functionality in alert channel configuration
Team can implement this feature now
Development pipeline: Email body customization requires engineering work
Exploring JSON-based templating solutions
Will coordinate with design and development teams
Dashboard requests: Separate feature requests to be shared with Dashboard team
Font sizing and color customization for TV display use cases