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Hi Oscar, thanks a lot for coming back on this.
I'm happy to let you know we have now an agent non-root installation on Linux in a public preview. You can find the documentation here: https://www.ibm.com/docs/en/instana-observability/1.0.315?topic=il-running-agent-as-non-root-user-linux-public-preview
Let me know if this helps and post any additional questions.
Best regards
Henning
Hi Henning,
I understand that the agent can be restarted from the Instana interface and configured via GitOps, but in this case, the client requested this feature because the agent was in an idle state; that is, it was running but not reporting to the Instana interface. The client did not have access to the root user due to internal policies, and the process to request access takes 24 hours. They needed to stop the agent to restart MQ. MQ could not be restarted because it was stuck in a synchronization state with the agent, but this synchronization could not complete because the agent was idle.
Regards
In addition to the above, we are working on remote agent config with automated roll-out. Expect news during 2026.
Best,
Henning Treu - Product Manager Instana Agent
Hi Oscar,
this seems to be about interacting as an administrator with root-owned config files, etc.
I think this can be achieved by other means:
Agent can be restarted through the Instana UI
Agent can be re-configured through gitOps feature
Permissions on Agent local files can also be changed, so that other users can interact with them.
Best,
Henning Treu - Product Manager Instana Agent