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If we want complete different template or format, we should be able to add our HTML template for Email message that we send. And we should have an option to send multiple alerts of same type in single message as well.. Let's say if have configured a smart Alert called POD CPU Usage Alert -> ALl the pod's that matching in this condition should be sent in single email as rows with columns required , For e.g., Zone, Cluster, Namespace, Pod, CPU Percent, etc., either using in-built template or with custom template. If the application has lot of services, if we send 1000s of alerts that's not the right design approach! Most of SMTP Servers, Gmail has limitations set in organization level. If we don't have group by we will not critical alerts.. If we don't have repeat alerts we will not resolve the error if in case it's missed out! This critical for any application team. Please expedite this idea.Â
On top of customizing body and subjects, if we can remove certain event links that the receivers may not have access to, it would be a good addition as well. For example, if we are to send an alert to an external customer for their action on the specific event, providing an internal Instana link does not actually provide any value.
Whether the implementation is full customization on what we can set or separating internal and external recipients of the alerts - can be further discussed.
I have more than 1 customers have mentioned the same request for the email alert customization. This is highly important for customer operation as each company operation team have their own knowhow on determining the alert impact and the pattern of alerting emails.
However, current alert email template cannot provide material for app team to quickly determine the issue impact, and this will greatly decrease the user experience on Instana.
For example, app team will take high profile on performance related alert, they would like to have some notice in the email subject like [IMPORTANT ALERT] ISSUE - ........, for infra related [INFORMATIVE] ISSUE - ........