Cloud Management and AIOps


This is an IBM Automation portal for Cloud Management, Technology Cost Management, Network Automation and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).

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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Status Submitted
Workspace Instana
Categories Alert
Created by Guest
Created on Aug 12, 2025

RELATED IDEAS

Instana Auto Incident Closure

The auto-incident closure in Instana is currently working as designed — incidents are generated when an issue occurs and automatically closed once the condition clears or stops recurring.

While this is expected behavior by default, it is creating significant operational challenges. Incidents are being closed while the respective teams are still actively investigating, resulting in:

Excessive noise in the system

Difficulty in identifying genuine, ongoing incidents

Interruptions to troubleshooting efforts due to premature closure of the INC

This is directly impacting our ability to respond effectively to live issues.

Request: Immediate assistance from the Alert Response team is required to review and adjust the configuration to prevent premature auto-closure for this type of incident. This needs to be addressed on priority to ensure uninterrupted incident handling.

Idea priority Urgent

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