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Status Submitted
Workspace Instana
Categories Alert
Created by Guest
Created on Aug 28, 2025

RELATED IDEAS

Event ID in the subject line

Description:
At present, Instana alert emails display the Event ID (currently alphanumeric) only in the email body. For operational efficiency, we need the Event ID to also appear in the email subject line.

Current Behavior:

Event ID is alphanumeric Aq_9rFObQFWEUjLyZ949HQ

Displayed only inside the mail body

Requested Behavior:

Event ID should be included in the subject line along with the event title.

Example format:

Aq_9rFObQFWEUjLyZ949HQ - High CPU usage on host xyz

The idea is to add as a placeholder in both normal and smart alerts


Business Justification:

Makes it easier for operations teams to search, filter, and correlate alerts directly from the inbox.

Helps ticketing systems and integrations that depend on subject line parsing.

Reduces incident response time by surfacing the key identifier upfront.


Need to expose “Event details" in the custom payload and Mail subject in alert channel

Event ID placeh...
Event ID placeholder in both normal and smart alerts.png
Open full size
Event ID placeholder in both normal and smart alerts.png
Idea priority Medium
  • Guest
    Oct 16, 2025

    Hi Vijay, 

    The customer has to follow certain compliances mandated by Reserver Bank of India (RBI) and not having this functionality is becoming a major blocker for them resulting in production deployment and non-compliances issues.

    Thanks,

    Kanan (CSM for SBM)

    Reply
  • Admin
    Vijay Sanapala
    Oct 16, 2025

    Q1 to do the customer discovery by consolidating the Ideas raised by the Customer and conduct customer interview sessions to understand the pain points that they are trying to solve. Conservative estimation is to deliver in Q2 2026.

    Reply

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