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Status Future consideration
Workspace Instana
Categories Alert
Created by Guest
Created on Sep 5, 2025

RELATED IDEAS

Continuously sending alerts (or expiring alerts) past a defined threshold to avoid overlooking.

We have encountered a critical operational challenge: When a single alert is triggered and then overlooked or ignored, there is currently no built-in capability within Instana to continuously resend or reissue that alert past a defined threshold or time period. This limitation increases the risk that important issues go unaddressed until they escalate into severe problems.

To improve the reliability of alert handling and incident response, we kindly request an enhancement for IBM Instana to support a feature for continuous alerting, which includes:

Embedded whiteboard

1. The ability to configure a re-alert or repeat alert interval so that alerts can be resent at defined time periods if they remain unacknowledged or unresolved.

2. Options to customize the frequency and conditions of repeated alerts, including escalation thresholds to avoid alert fatigue.

3. Integration support for coupling this feature with existing incident management and escalation workflows.

This continuous alerting capability will significantly enhance operational visibility and ensure critical issues receive prompt attention, reducing the risk of downtime or degraded service due to overlooked alerts.

We appreciate your consideration of this feature request and look forward to its potential inclusion in future releases of IBM Instana.

Idea priority Urgent
  • Guest
    Jul 29, 2026


    Our concern is exactly the "overlooking" scenario described here: a memory
    threshold alert (>80%) opens correctly, but if the underlying condition
    persists for a long time (e.g., a full day), the team only gets the initial
    notification. If that first alert is missed, dismissed, or filtered, there's
    no further signal that the issue is still active and unresolved.

    We'd like the option to configure a time threshold after which Instana keeps
    reminding responders that the event is still open (e.g., every 1 hour),
    without closing/reopening the actual event and without losing the original
    event's timeline.

    This would meaningfully reduce the risk of long-running critical issues going
    unnoticed, and would help us meet internal response SLAs. Please consider
    raising the priority of this idea — happy to provide more detail on our use
    case if helpful.

    Reply
4 MERGED

Alert Resend Interval / Alerting Frequency be configured in seconds for Instana Events

Merged
We are currently configuring alert notifications for Instana Events. We noticed that when an issue/event remains active, we can configure a periodic check to resend the alert notification. However, the minimum granularity for this re-trigger/resen...
3 months ago in Instana / User Interface Future consideration

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