Skip to Main Content
Cloud and AIOps


This is an IBM Automation portal for Cloud Management, Technology Cost Management, Network Automation and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Functionality already exists
Workspace Instana
Categories Agent Alert
Created by Guest
Created on Dec 31, 2025

Ability to montior the agent mode changes due to separation of duties

As an IBM APM V8 and IBM Instana customer, this request is to ask for enhanced **agent mode monitoring and control** to support operational, security, and compliance requirements in environments with strict separation of duties.

Requested enhancement
=======================

Introduce a built-in capability in IBM Instana to:

- Detect and track any change of an Instana agent’s mode (for example, from Infrastructure mode to APM mode, or vice versa).  
- Trigger a Smart Alert / Event whenever such a mode change occurs, so that the relevant operations team is immediately notified.  
- Provide protection and governance around mode switching (for example, role-based control, confirmation, or approval-like safeguards).

Detailed requirements
==========================

1. **Mode change detection and alerting**  
  - Monitor and log every change of agent mode (Infrastructure ↔ APM, and any other supported modes).  
  - Automatically generate an alert/event when a mode change happens, with configurable severity and routing so that the appropriate team receives it.  
  - Support integration with existing notification and incident-management channels (email, webhooks, ITSM, Netcool, etc.).

2. **Context in the mode-change event**  
  Each alert/event for a mode change should contain at least:  
  - Agent name and **hostname**.  
  - Previous mode and new mode (clear “mode change path”).  
  - Information on **who** initiated the change (named user, API token, automation account) or whether it was system/self-driven.  
  - Timestamp of the change.

3. **Separation of duties and protection of mode switch**  
  - Ability to restrict who can change agent modes (for example, via role-based access control or specific permissions).  
  - Optional “protection” features such as:  
    - Confirmation or warning dialogs for mode changes.  
    - Audit logging of attempted and successful mode changes.  
    - Option to require higher-privilege roles or dual control for mode changes in regulated environments.

Rationale and customer impact
===============================

- Different teams are responsible for different agent modes (for example, an infrastructure team for Infrastructure mode and an applications team for APM mode).  
- If an agent mode is changed silently, the responsible team may lose visibility or control without realizing it, which can result in monitoring gaps and compliance issues.  
- Automatic alerting with full context, plus protection of the mode switch, would significantly reduce operational risk and will likely be valuable to many enterprise and banking customers with similar separation-of-duties requirements.

Thank you for considering this enhancement for future versions of IBM Instana.

Idea priority High
  • Guest
    May 20, 2026

    HI Henning Treu,

    The latest comments only allow tracing back who made the change; however, they do not support triggering alerts. The customer requires an alert mechanism to prevent incidents or unintended changes, such as switching the agent mode from APM to infrastructure, which could result in missed monitoring coverage. Additionally, the current audit log capability does not meet the customer’s expectations, as it lacks proactive notification and sufficient control to mitigate such risks.

    Sum

  • Admin
    Henning Treu
    May 19, 2026

    Hi Brian,

    As part of the review process, we strive to be transparent about our intentions with each enhancement suggestion. The offering team has carefully reviewed this idea and has decided that it does not fit into our current plans, so the request for enhancement record will be closed. The request will be kept in IBM's ideas repository and may still be voted on. It might be reassessed or reopened for additional feedback in the future. We value your feedback and thank you for allowing us the privilege of partnering with you in developing our products.


    There is an existing RBAC permission for "Configuration of agent mode" which can be applied top individual users or groups. Usage of this permission (changing agent mode via UI) will be logged to the audit trail already. We don't plan to issue an event or smart-alert for this event at this time.


    Best regards,

    Henning Treu - Product Manager Instana Agent