Cloud Management and AIOps


This is an IBM Automation portal for Cloud Management, Technology Cost Management, Network Automation and AIOps products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Under review
Workspace Instana
Categories Kubernetes
Created by Guest
Created on Mar 6, 2026

RELATED IDEAS

Need Air-gapped support for the k8s IDOT - Self-Hosted Custom Edition

Since October 2025, the FIS(Fidelity Information Services) customer has been working to enable distributed tracing using OpenTelemetry (OTel) integration to achieve end‑to‑end traceability across Istio, Envoy Proxy, HAProxy and related components. This capability is a critical requirement for their observability strategy.

During these enablement efforts, the FIS customer encountered multiple technical issues and opened IBM Support Case #TS020626827. Over the following months, several IBM teams including IBM Support, the Instana Product Group, and SWAT Engineering engaged extensively to troubleshoot and assist. Despite significant collaboration and effort, the issues remained unresolved.

After multiple troubleshooting sessions and live demonstrations, IBM teams concluded that the FIS customer’s scenario involved complexities beyond the scope of standard IBM Support. As a result, IBM recommended deploying IDOT to provide dedicated, specialized support for their implementation challenges.

However, the FIS customer operates in a strictly air‑gapped environment, and based on recent experiences with another enterprise customer, IBM Support proactively validated the feasibility of an air‑gapped IDOT deployment. The Instana Product team confirmed that IDOT is not supported for air‑gapped Kubernetes installations. This limitation directly prevents the FIS customer from moving forward with the proposed resolution path.

The FIS customer has been attempting to enable this feature for over five months, and the repeated cycles of troubleshooting without resolution have created significant frustration and erosion of confidence. The inability to implement distributed tracing is now:

  • Blocking their adoption of Instana as their primary observability platform

  • Delaying critical deployment timelines

  • Preventing integration with their existing tool chains and operational processes

  • The FIS customer also actively uses Dynatrace, and the continued inability to deliver the required Instana capabilities creates a real risk that they may discontinue Instana entirely and consolidate their observability strategy on Dynatrace.

The FIS customer views distributed tracing as a foundational capability, not an optional enhancement. Failure to provide a path forward places the relationship and the broader adoption of Instana at material risk

Idea priority Urgent

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.