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Status Functionality already exists
Workspace Instana
Categories Agent
Created by Guest
Created on Dec 27, 2022

RELATED IDEAS

Would like Instana to support the writing of the agent logs to the syslog system - See support request 30210

See this idea on ideas.ibm.com

We have both aix and linux agents.  We had both agents successfully writing to our syslog for quite some time (> 9 months).   Recently (perhaps 6 weeks ago), after we upgraded our agents, the aix agent no longer writes to the syslog.  The linux agent however continues to write to the syslog as expected.  Support Request 30210 was opened for this, but we are being told this was never a supported function so the fact that it is no longer working but used to is not something support can help with and we need to open up a features request.

This is a feature request to fully support syslog and FIX the issue with the current aix agent that is not writing to syslog.

Idea priority High
  • Admin
    Henning Treu
    Reply
    |     Mar 9, 2023

    Thanks for the feedback, I will set this to "Functionality already exists" then.

  • Guest
    Reply
    |     Mar 9, 2023

    Turns out, the issue was just that after a recent upgrade replaced the config file, we missed uncommenting out these two lines:

    log4j2.rootLogger.appenderRef.Syslog.ref = Syslog
    log4j2.rootLogger.appenderRef.Syslog.level = INFO

    So the product does indeed support this and we have it working again.

    This idea can be closed.

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