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Status Planned for future release
Created by Guest
Created on Aug 28, 2023

ELK and Instana Deep Link in Slack is required to make SREs and Developers analyze the incident easier

Due to the difficulty of understanding Alert details in AIOps Console,
it can help SREs and Developers to add ELK link and Instana link in the Alert Details in AIOps console to Slack channel as Deep Link.

This can make SREs and Developers analyze the incident easier, which means the improvement of productivity in AIOps.

Idea priority Urgent
  • Admin
    Franco Forti
    Reply
    |
    Aug 7, 2024

    Hi Byungjoo, thank you for submitting this RFE. It is a valid use case and relates to other enahancements we are planning for the alert details tab, including formatting improvements and additional fields. Regarding historical incidents, it is true that developers would benefit from access closed incidents but that relates to a broader scope regarding archiving and longer term alert and incident archiving. We are working on a few approaches here to make that capability available and once in place could extend that functionality to the ChatOps links. I will keep this RFE updated as progress is made and will promote it to an epic in flight once we get to the ChatOps piece.

  • Guest
    Reply
    |
    Sep 21, 2023

    Added more information as below.

    Incident(previously Story) is notified in Slack channel and still remains in the channel.

    However, the incidents already closed are not in AIOps console so that Developers can not analyze them in AIOps.

    The customer's requirement is that if there are ELK and Instana link within Alert details in the Slack channel, it's easy to analyze the incidents just clicking the links in the Slack.


    The Incidents still opened have the alerts in AIOps console and developers can see the ELK link and Instana link in the alert details. Using these link, they can analyze the root cause of incident.