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Hi Byungjoo, thank you for submitting this RFE. It is a valid use case and relates to other enahancements we are planning for the alert details tab, including formatting improvements and additional fields. Regarding historical incidents, it is true that developers would benefit from access closed incidents but that relates to a broader scope regarding archiving and longer term alert and incident archiving. We are working on a few approaches here to make that capability available and once in place could extend that functionality to the ChatOps links. I will keep this RFE updated as progress is made and will promote it to an epic in flight once we get to the ChatOps piece.
Added more information as below.
Incident(previously Story) is notified in Slack channel and still remains in the channel.
However, the incidents already closed are not in AIOps console so that Developers can not analyze them in AIOps.
The customer's requirement is that if there are ELK and Instana link within Alert details in the Slack channel, it's easy to analyze the incidents just clicking the links in the Slack.
The Incidents still opened have the alerts in AIOps console and developers can see the ELK link and Instana link in the alert details. Using these link, they can analyze the root cause of incident.