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Status Planned for future release
Workspace IBM Cloud Pak for AIOps
Created by Guest
Created on Jan 22, 2024

RELATED IDEAS

ScopeID and Policy information on Alerts detail

Customer wants to have more datail about how alerts are grouped and what policy was used for that. This help to improve policies and it's configurations, and a better understanding when they are troubleshooting incidents.

Idea priority Medium
  • Admin
    Franco Forti
    Reply
    |     May 31, 2024

    Hello, this functionality is available today with the following steps:

    If you go to an alert that has scope based grouping, then in the Information side Panel select the raw view. Then look for "aiops.ibm.com/insight-type/relationship/causal-union". If present, this include the policy id for the default scope policy.

    Also look for "aiops.ibm.com/insight-source/relationship/causal/custom"; if present this includes the policy id for any custom scope policies.

    Now with these polcy ids, go to Automation, then the Policy tab. Filter that view by "scope-based". This will show you sall the scope based policies. Click on each to see the policy's id. See if it matches the above, if not go to the next.


    Considering the number of steps involved, we will be promoting this idea to an epic for improved UX and having links to the policy in question from the alert list or alert details directly. Will be linked to this RFE.


    Thank you

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