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Status Future consideration
Workspace AIOps Integrations
Created by Guest
Created on Mar 18, 2024

RELATED IDEAS

Allow more than one servicenow observer job to run which will allow us to improve observation times and more control over when/what we collect

See this idea on ideas.ibm.com

At the moment whilst you can create more than one servicenow observer job, it is pretty useless as even though they have different job names and a different set of classes associated in discovery what tends to happen is that you might have a job to discover services, application and server information and this runs fine, creates the topology data you want.

 

But then lets say you've split it discover network devices, routers, switches etc in a separate job, it starts of discovering these and they get added and then when it discovers the relationships it then proceeds to delete all of the data from the first servicenow job.

 

Having the ability to control discovery so we could discover large sets of data unlikely to change much which we might kick off once a week and then data likely to change like servers, load balancers, network devices etc which could run more frequently would allow us to improve on the observation time and allow more frequent discovery from servicenow.  

 

ie data discovered by one servicenow observer shoudln't get deleted if a second servicenow observation from the same servicenow instance is executed.

Idea priority Medium

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