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Hi, any news? Which release is it planned for?
Once more, here "what I had heard from Telecom Algar" is:
The main goal is to be able to create/update/close MAS ITSM tickets based on AIOPS Incidents (after correlation) instead of keeping it integrated by Netcool/Impact where each alarm create one new ticket. Besides that, be able to use NLP for ticket similarity search to avoid look for historical tickets manually.
It would also be good to have change impact analysis and any bidirectional integration like ServiceNow integration.
Hi, any updates? Which future release is it targeted for?
TecPar is a new AIOPS Telco customer (also Maximo IT customer) with the same need...
Hi, any updates? Which future release is it targeted for?
Algar Telecom is a new AIOPS Telco customer (also Maximo IT customer) with the same need...
This funcionality - integrating event and ticketing information between AIOps and MAS - is one of the main targets of the project that is being implemented now at Brasil TecPar.
An integration with IBM Maximo IT for Ticketing purposes is critical and one similar to the developed for ServiceNow is desired as soon as possible.
Hello, we are reviewing the possibility of creating a connector for the Maximo Application Suite to ingest events as well as supporting ticketing integrations. I will update this RFE with the outcome of the investigation by the dev team. A possible alternative is to use the Extension Framework ticketing API to connect with MAS ticketing service.
Hello IBM Team,
Please update us regarding the idea, its been 4 months and still under review.
Thank you.
Hello IBM,
It is very important to have this functionality in AIOps and Maximo IT. Similar to the TSRM Gateway for Netcool OMNIbus to open tickets in ICD.
We need the same to integrate from Netcool NOI / or AIOps to the new MAXIMO IT on MAS to be able to open tickets. This is the basic and most critical requirement.
Moreover, it will be very nice to also have the same functionality that is developed for ServiceNow to be able developed for MAXIMO IT; like fetching insights, checking similar tickets, checking open changes ... etc.
Thank you!