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Status Planned for future release
Workspace IBM Cloud Pak for AIOps
Created by Guest
Created on Jun 12, 2024

RELATED IDEAS

Functionality to integrate with MAS (Maximo Application Suite) for IT to be able to create incidents, collect changes, etc

Raised on behalf of Telecom Egypt:

"What we need is to have a functionality to integrate with MAS for IT to be able to create incidents, collect changes, etc.

I took an example of what is already implemented in AIOPS which is “ServiceNow”, this is the only integration available in AIOPS for the “tickets” category.

So we need a new integration for “MAS for IT” to be able to integrate it with MAS so we can create tickets and so on."

 

 

Idea priority Medium
  • Admin
    Franco Forti
    Reply
    |     Nov 7, 2024

    Hello, we are reviewing the possibility of creating a connector for the Maximo Application Suite to ingest events as well as supporting ticketing integrations. I will update this RFE with the outcome of the investigation by the dev team. A possible alternative is to use the Extension Framework ticketing API to connect with MAS ticketing service.

  • Guest
    Reply
    |     Oct 18, 2024

    Hello IBM Team,

    Please update us regarding the idea, its been 4 months and still under review.

    Thank you.

  • Guest
    Reply
    |     Jun 13, 2024

    Hello IBM,

    It is very important to have this functionality in AIOps and Maximo IT. Similar to the TSRM Gateway for Netcool OMNIbus to open tickets in ICD.

    We need the same to integrate from Netcool NOI / or AIOps to the new MAXIMO IT on MAS to be able to open tickets. This is the basic and most critical requirement.

    Moreover, it will be very nice to also have the same functionality that is developed for ServiceNow to be able developed for MAXIMO IT; like fetching insights, checking similar tickets, checking open changes ... etc.

    Thank you!

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