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Hi,
That's an important integration for us because we're going from IBM Netcool to IBM Cloud Pak For AIOps and we've a Maximo enviroment already in a large telecom enviroment.
For us it will be very important if a OOTB integration has features like sending to MAS information about alarms/incidentes like if it's already cleared or not. If possible, an JSONATA to choose what to send to MAS may help us.
Just to give context, we've a custom integration with MAS on Netcool using Impact.
This integration permits us not only open tickets but associate and remove events from a ticket in a manually or automatized way.
Also, it's sends to MAS if an event is cleared or active; sends to MAS information from events to already build ticket long descrition (which we use to automate events treatment for a significative part of our enviroment); sends flags from events fields to know if open or not a field ticket to send a technician to, for example, check a optical loss in a link; sends flags to instruct MAS to close ticket automatically if the alarm is cleared on Netcool etc.
Of course, by the nature of a customized integration, it's a bit away from a perfect integration. So we've large expectations in a OOTB integration between AIOps and MAS.
Thanks.
Hey IBM, help us with this integration, Algar really need it
Hello IBM team,
This integration would be very useful for us at Algar. We could certainly develop an integration from scratch, but that would require resources we need to dedicate to other areas. Besides, it's to be expected that two IBM products would have some level of integration between them.
Hi, any news? Algar and Brasil Tecpar are AIOPS customers that are waiting for this integration with MAS IT
Hi Team,
We also need this feature urgently for Algar Telecom in Brazil, actually they have the integration between the existing Netcool and Maximo, and Algar hired Trade-up from Netcool to AIOps, so this feature is mandatory for the trade-up. Which release it is planned to be supported?
Thank you!
Hi, any news? Which release is it planned for?
Once more, here "what I had heard from Telecom Algar" is:
The main goal is to be able to create/update/close MAS ITSM tickets based on AIOPS Incidents (after correlation) instead of keeping it integrated by Netcool/Impact where each alarm create one new ticket. Besides that, be able to use NLP for ticket similarity search to avoid look for historical tickets manually.
It would also be good to have change impact analysis and any bidirectional integration like ServiceNow integration.
Hi, any updates? Which future release is it targeted for?
TecPar is a new AIOPS Telco customer (also Maximo IT customer) with the same need...
Hi, any updates? Which future release is it targeted for?
Algar Telecom is a new AIOPS Telco customer (also Maximo IT customer) with the same need...
This funcionality - integrating event and ticketing information between AIOps and MAS - is one of the main targets of the project that is being implemented now at Brasil TecPar.
An integration with IBM Maximo IT for Ticketing purposes is critical and one similar to the developed for ServiceNow is desired as soon as possible.
Hello, we are reviewing the possibility of creating a connector for the Maximo Application Suite to ingest events as well as supporting ticketing integrations. I will update this RFE with the outcome of the investigation by the dev team. A possible alternative is to use the Extension Framework ticketing API to connect with MAS ticketing service.
Hello IBM Team,
Please update us regarding the idea, its been 4 months and still under review.
Thank you.
Hello IBM,
It is very important to have this functionality in AIOps and Maximo IT. Similar to the TSRM Gateway for Netcool OMNIbus to open tickets in ICD.
We need the same to integrate from Netcool NOI / or AIOps to the new MAXIMO IT on MAS to be able to open tickets. This is the basic and most critical requirement.
Moreover, it will be very nice to also have the same functionality that is developed for ServiceNow to be able developed for MAXIMO IT; like fetching insights, checking similar tickets, checking open changes ... etc.
Thank you!