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Status Submitted
Workspace IBM Cloud Pak for AIOps
Created by Guest
Created on Dec 11, 2024

RELATED IDEAS

Retrieve multiple alerts AlertID values stored in a single variable when executing a right click tool

In the alert view, it is possible to select multiple alerts and execute a Right-Click tool.

The expected result is that the tool returns the AlertID for all selected alerts, however it only returns one.

This behaviour can be used in many scenarios.

The current client scenario is to create a ticket in the Ticket Management system. The right-click tool uses an HTTP action to invoke the Impact Policy which receives the AlertID as input, retrieves the alert data using swagger API, and interacts with the ticket system to create a ticket.

The tool works correctly when a single alert is selected, as there is only one AlertID to be passed to the Impact Policy. However, when multiple alerts are selected, the tool does not provide the AlertIDs for all the selected alerts under single variable.

AlertID not sto...
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Idea priority Medium

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