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Status Future consideration
Workspace AIOps Integrations
Created by Guest
Created on Dec 18, 2024

RELATED IDEAS

Support multiple instances of the same OOTB connector (such as SNOW) for ticketing

See this idea on ideas.ibm.com

Implementing support for multiple instances of the same OOTB connector (like ServiceNow) for ticketing in CP4AIOPS would be useful for several reasons:

Multi-tenancy: Allows different teams or business units to use separate ServiceNow instances within the same CP4AIOPS deployment.

Environment flexibility: Enables connections to dev, test, and production ServiceNow instances simultaneously.

Migration support: Facilitates smoother transitions between different ServiceNow versions or instances.

Scalability: Better supports large enterprises with complex, distributed IT environments.

Customization: Allows for different ServiceNow configurations to coexist, meeting varied operational needs.

Improved integration: Enhances CP4AIOPS's ability to work with diverse IT service management setups.

Idea priority Medium

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