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Status Submitted
Created by Guest
Created on Jan 9, 2025

Promotion to Incident only group of alerts

Incidents are created to categorize the alert and allow notification to the associated ITSM to open a trouble ticket.

The Alert Group correlates a series of alerts based on correlation policies.

In my view, only alert groups should be promoted to incidents in order to open trouble tickets only for alert groups.

In the current interface, there is no way to identify whether the alert to be promoted is part of a group or not.

Idea priority Urgent