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Status Under review
Workspace IBM Cloud Pak for AIOps
Created by Guest
Created on Apr 18, 2025

RELATED IDEAS

Pass in customizable alert info to menu action

Our client uses an http custom action from the alert contextual menu to create Service Now tickets. It looks as if only the alert id can be passed in (added as $alert to the get url or the post body). Then the http server implementation needs to call the CP4AIOps issue resolution API to get the full alert to get the extra fields needed to create the Service Now ticket. Our client is suggesting the full alert be passed in, or customizable fields, or function based fields using the same syntax as when mapping an http alert (webhook integration).

Idea priority Medium
  • Admin
    Franco Forti
    Nov 12, 2025

    This is being evaluated by the runbook squad, I will post an update in the next few days with their feedback and potential delivery timeframe.

    Reply

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