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Workspace IBM Cloud Pak for AIOps
Created by Guest
Created on Aug 5, 2025

RELATED IDEAS

Extend Incident Restriction Filter capability to allow custom Alert Fields to be used

Access Control (RBAC) is generally aligned to categories such as affected customer/environment, security restrictions etc. 
Source data allowing classification is present in the Alerts (and used successfully to enable Restriction Filters in the Alert views). Typically these are non-standard fields applied under the "Details" grouping.

Automation policies can be written to e.g. assign a resolver group based on this data during Incident creation but since this has to be specified manually. This is impractical for environments with e.g. large numbers of customers. It also may not be possible to achieve a 1-1 mapping for some criteria (e.g. security classification). 

Filtering on alert fields is possible within the Incident viewer, but it is not possible to save these filters as Restriction filters. 

Meeting the requirement could be achieved by:
1) Enabling Incident  filters based on arbitrary/custom Alert fields to be used as Restriction filters
2) Extending Incident automation policies to allow extraction of arbitrary alert data into Incident metadata AND enabling incident restriction filters to be written against such metadata fields.

Idea priority High
  • Guest
    Oct 8, 2025

     

    

    In principal it should be possible to use each customer attribute for restriction filters.

Alert Raw Data - details sample (extract from JSON):

"details": {"eventID": "d701a8ec-a42d-71f0-1a5c-06970e650000","sourceOBM": "everest.sysm.ts-ian.net","eventState": "OPEN","eventKey": "HPBsmIntVROps:45f8e1ea-6d5a-49a8-b8b1-e24a49f65d95:1","timeCreated": "2025-10-08T10:01:36.036Z","timeReceived": "2025-10-08T10:02:05.005Z","TsCompany": "T-Systems International GmbH","TsCustomerLinkId": "","TsSecureLevel": "","TsIncidentAssignment": "MIS.XXXX.SK.YY.ZZ.AAA","TsLocationFullname": "DE_FRANKFURT-AM-MAIN_XXXXXXXX"},

mainly the TsIncidentAssignment  attribute is essential, but also other customer defined attributes may be of value
e.g. TsCompany, TsSecureLevel, TsLocationFullname

     

     

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