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Status Needs more information
Workspace IBM Cloud Pak for AIOps
Created by Guest
Created on Oct 24, 2025

RELATED IDEAS

Ability to configure incident resolution/closure/deletion time frame

Currently We see the default setting of 2min only in AIOps and there is no such option to configure incident resolution/closure/deletion time frame as per customer requirement. Incidents move from Resolved-->Closed --> deleted and alerts move from clear->closed states obeying default setting of 2min. We expect a configurable time frame option(like we see in generic clear and delete clear mechanisms in Netcool) to be set to allow certain actions to complete on these.

Idea priority Urgent
  • Guest
    Jun 25, 2026

    Hi Leena,

    Firstly, thanks for submitting this and apologies for the delay in getting back to you on this. We had some internal shuffling of people which slowed things down regarding our Ideas review process.

    Can you please clarify more specifically what this capability would unlock for you and why it would be useful? What kind of "actions" do you need to perform on incidents that are resolved? Why isn't the 2 minute window long enough?

    Any specific details and examples you can share would give us better insight into your problem and will help us determine next steps on this.

    Thanks

    Carl Murray, Product Manager

    Reply

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