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Status Future consideration
Workspace IBM Cloud Pak for AIOps
Created by Guest
Created on Nov 25, 2025

RELATED IDEAS

Allow resolved Alerts to be removed from open incidents instead of remaining in CLEAR state

When integrating AIOps with existing element or event managers, changes in alert state between systems need to be reflected at all levels.

Currently, if an Alert (received from an Event from an external source) within AIOps is part of an Incident which includes other open alerts, receiving a "resolution" event update will cause the Alert to move to CLEAR status but not to CLOSED. If the sending system then later (hours, days) sends a new occurrence of the original Event, it will cause this CLEARed Alert to move back to OPEN status; this results in a mis-match between the two systems with AIOps reflecting updates to a single Alert but the source system having opened/closed an Alert and then opened a second one (all be it a duplicate). 
 

This can be resolved by allowing the original Alert in AIOps to move through the expected lifecycle to CLOSED state even if it's part of an open incident. 

Idea priority High
  • Guest
    Jun 23, 2026

    Thanks for submitting this idea.

    There are some backend dependancies involved with this and we are working towards some architectural changes which will enable this along with the viewing of historical alerts in AIOps.

    Until those above dependancies are implemented, I am going to mark this as Future consideration and we will revisit when the time is appropriate.

    Thanks

    Carl Murray, Product Manager

    Reply

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