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Status Submitted
Created by Guest
Created on Sep 21, 2026

Display All Related Open and Closed Alerts in the Same Incident Centric View

SREs investigating an active incident need a single consolidated view containing all related alerts, regardless of their current status. Many alerts are automatically closed even though they remain relevant for root cause analysis. As a result, SREs must search across multiple views to understand the full incident context.

The client’s strongly preferred workflow is an incident centric view that displays all related alerts, both open and closed, to accelerate incident investigation and resolution. While the current implementation, which displays historical alerts in a separate view, provides value, it requires users to navigate between different views and therefore does not fully meet the original requirement.

Enhance the Incident and Alert Views to display all alerts associated with an incident and Alert Group, regardless of their current status (Open, Closed, Resolved). 
Requirements:

  1. Display all linked alerts in a single incident centric view.
  2. Display all alerts in an Alert Group in the Alert viewer.
  3. Include both open and closed alerts.
  4. Preserve visibility of automatically closed alerts (for example, MAD alerts).
  5. Enable SREs to review the complete alert history without switching between multiple views.

Improve investigation efficiency by providing a single source of truth for incident analysis. 
Expected Benefit: Providing a unified incident view with all related historical and active alerts will reduce investigation time, improve root cause analysis, and help SREs resolve incidents more quickly by eliminating the need to navigate between separate incident and alert views.  

Idea priority High